FAQS
How can I contact NextGenLiving?
If you need to get in touch with NextGenLiving, you can email us at support@NextGenLiving.com. Our dedicated customer support is available and will be more than happy to assist you with your inquires, concerns or any other needs you may have. We strive to provide prompt and courteous service, so please don't hesitate to reach out to us.
Do you ship worldwide?
Yes, we are pleased to offer worldwide shipping to our customers. We understand the importance of making our products accessible to everyone, regardless of their location and we have partnered with reliable shipping carriers to ensure that your orders reach you in a timely manner.
Where do you ship from?
We ship from multiple locations worldwide! We have a well-equipped fulfillment centers that enables us to manage and ship our inventory efficiently. This allows us to provide quick and reliable shipping services to various destinations around the globe.
Can I change or cancel my order?
We understand that sometimes circumstances change, and you may need to amend or cancel your order. At NextGenLiving, we aim to process orders as quickly as possible, so it is essential that to make any changes or cancellations within 12 hours of placing your order. Unfortunately we cannot accommodate any request made after this time window and the order will be processed as originally placed. However you do have the option to return the order for a full refund in accordance with our return policy.
What payment methods do you accept?
At NextGenLiving, we offer various payment options to make the purchasing process convenient as possible for our customers. We accept all major credit cards, including VISA, MasterCard, and American Express (AMEX), as well as PayPal Payments. Our secure payment processing ensures that your financial information is kept safe, and confidential, giving you peace of mind, while shopping with us. If you have any questions or need assistance, our customer support team is always here to help.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, and the current logistical situation, orders may take between 2-4 weeks to arrive at your location. This time frame accounts for processing, packaging, and shipping. Please note that the delivery timeline may vary depending on your location, the time of year, and other unforeseen factors. We advise you to to track your order using the tracking number provided upon shipment for the most accurate delivery estimate.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund. This policy is in place to ensure that our customers have a hassle free shopping experience. Should any issues arise, please contact our customer support team immediately. They will help investigate the situation and facilitate the refund process. Please have your order number handy for quicker assistance.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in U.S Dollars meaning that additional duties and taxes might be applicable to your orders. These charges are determined by your local customs office and can vary widely from country to country.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination. Payment of these charges and taxes is your responsibility and will not be covered by us. Please be aware that these cost may significantly affect the final price you may pay for the order.
We are not responsible for delays caused by the customs department in your country, as customs processing and be unpredictable. If you need more information, or assistance with understanding these charges, please contact your local customs office. They can provide detailed insight into the potential cost and regulations related to your specific location.
How do I return an item?
If you need to return a item that you have purchased, please follow the return process outlined on our website, or reach out to our support team for assistance. You can contact us at support@NextGenLiving.com an our dedicated staff will be happy to guide you through the necessary steps.
What if the item(s) I received are defective/incorrect/damaged?
In the unfortunate event that you receive merchandise that is incorrect, missing and/or defective, please don't hesitate to get in touch with us. We kindly ask you to include your order number, photograph of the item(s) and any related references upon receiving your package. This information will help us understand the situation and expedite the resolution. Our team will work diligently to resolve your case as soon as possible, whether that involves us a replacement, a refund, or another satisfactory.
When will I receive my refund?
Your refund will be processed to your original form of payment as promptly as possible. If you made your purchase using a credit card or debit card, the refund will be send to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. The timing of the refunds appearance in your account may vary, depending on the bank's processing time.
If you haven't seen the credit for your return yet, here are some suggested actions:
1: Contact your Bank/Credit Card Company: Sometimes, it may take additional time for the refund to be posted to your account depending on your financial institutions policy's, and processing time.
2: Check with the Card-Issuing Bank: If you have any specific questions about when the credit will be posted to your account, it's best to contact the bank that issued your credit or debit card directly. They will have the most accurate information related to your account and the status of your refund.
3: Monitor your Account: Continue to keep an eye on your account statement. If the refund still does not appear after following the above steps, please get in touch with our customer service at support@NextGenLiving.com, and we will further your investigate the issue for you.
At our company, we strive to provide the best service and support. If you encounter any problems or have additional questions, our team is always available to help. Thank you for choosing to shop with us.